Terms & Conditions/Refund Policy

Billing Policy

You may use bank pay or elect to set up a secure auto-pay method using a credit or debit card. We accept MasterCard and Visa only. There are no additional charges for using these methods of payment.

If you did not select autopay at your account creation your default billing method is by email. Within the invoice you will find a secure link for online payment. 

If you wish to have a monthly invoice mailed via U.S. Postal service, there is an additional charge of $1.50 added to your bill. 

To cancel service, you must phone our office and speak with accounting to ensure proper cancellation of your account. Cancellation of accounts through email is not acceptable. Auto-payment accounts must be canceled by phone at least 1 week prior to the billing date so your card will not be charged. There are no refunds issued for payments posted without proper cancellation through direct contact with accounting. All sales are final, and payment is due in full prior to service installation.

Users are responsible to pay for services by the date due. A late fee of $20.00 will be assessed to all past due accounts before service is restored. We reserve the right to suspend your account for non-payment or for checks returned due to non-sufficient funds. Suspension or termination of your account does not remove your responsibility under this agreement to pay all fees incurred including but not limited to N.S.F. check fees and collection costs.

Invoices are sent to account holders two weeks prior to the due date. It is important that customers understand that service is billed in advance for the next month. If you elect to schedule payment using a bank check method or if you mail your payment via U.S. Postal Service, you must schedule the payment, so we receive it before your account is due to avoid disconnection of service and re-connection fees. Failure to phone our office to cancel monthly service may result in continued billing which is not refundable.

Terms and Conditions

GIGABEAM INTERNET, LLC IS A LEADING PROVIDER OF FIXED WIRELESS INTERNET SERVICE IN YAKIMA COUNTY AND SUPPORTS THE FREE FLOW OF INFORMATION AND IDEAS OVER THE INTERNET.

PLEASE READ THIS AGREEMENT CAREFULLY. BY AGREEING TO THE TERMS AND CONDITIONS OF THIS ACCEPTABLE USE POLICY FROM HERE FORTH REFERRED TO AS THE AUP, YOU ARE ALLOWED ACCESS INTERNET SERVICE PROVIDED BY GIGABEAM INTERNET, LLC. FROM HERE FORTH REFERRED TO AS ISP.

LIABILITY AND WARRANTY

THE WARRANTIES SET FORTH ARE EXCLUSIVE AND NO OTHER WARRANTY IS EXPRESSED OR IMPLIED. ISP EXERCISES NO CONTROL WHATSOEVER OVER THE CONTENT OR NATURE OF THE INFORMATION PASSING THROUGH ISP’S SYSTEMS AND NETWORK. USE OF ANY INFORMATION OBTAINED VIA ISP IS AT USER’S RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, NON-INFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. NO ADVICE OR INFORMATION GIVEN BY ISP, ITS AFFILIATES, ITS LICENSORS, ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES SHALL CREATE A WARRANTY. NEITHER ISP NOR ITS AFFILIATES, IT’S LICENSORS, IT’S CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES WARRANTS THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR THAT ANY INFORMATION, SOFTWARE OR OTHER MATERIAL ACCESSIBLE ON THE SERVICE IS FREE OF VIRUSES, CANCELBOTS, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS. UNDER NO CIRCUMSTANCES SHALL ISP, ITS AFFILIATES, ITS LICENSORS, ITS CONTRACTORS OR THEIR RESPECTIVE EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES THAT RESULT IN ANY WAY FROM USER’S USE OF OR INABILITY TO USE THE SERVICE OR TO ACCESS THE INTERNET OR ANY PART THEREOF, OR USER’S RELIANCE ON OR USE OF INFORMATION, SERVICES OR MERCHANDISE PROVIDED ON OR THROUGH THE SERVICE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, ANY FAILURE OF PERFORMANCE, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO ALTERATION OF OR USE OF USER’S ACCOUNT, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE OR UNDER ANY OTHER CAUSE OF ACTION. IF THE USER IS DISSATISFIED WITH THE SERVICE OR WITH ANY TERMS, CONDITIONS, RULES, POLICIES, GUIDELINES OR PRACTICES OF ISP IN OPERATING THE SERVICE, USER’S SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.

ILLEGAL AND PROHIBITED USE

This section is used to address actions, content and or practices that are prohibited by law and by rules set forth by the ISP. Please review the sections below before using ISP’s services or networks. The terms and restrictions are not negotiable. Not all services provided by ISP are listed or mentioned but are bound by this document.

ISP reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected illegal activity or civil discourse. ISP reserves the right to monitor ALL traffic for suspected breach of this AUP and/or illegal activities. Activities considered by ISP to be a violation of this AUP are as follows, but are not limited to:

• Indirect or attempted violations of this AUP.
• Reselling of service provided by ISP.
• Services used to transmit, re-transmit, distribute, post, or store any material that in the judgment of ISP is threatening, libelous, defamatory, or otherwise objectionable including but not limited to child pornography and advocating unlawful activity against any persons, animals, businesses, or governments.
• Harassment or the use of vulgarity, insults, or derogatory behavior directed towards any employee or staff member of Symplified may result in the cancellation of your service.
• Actions and/or services prohibited by federal, state and local law.
• Distribution, posting, copying or dissemination of copyrighted or licensed material including but not limited to movies and/or music.
• Inhibiting any other person’s use of the service provided by ISP is prohibited. Denial of service attacks or any other type of use that will result in internet congestion.
• Participation in illegal gambling, lottery or other similar activities.
• Transmission of scams such as “Make Money Fast” schemes.
• Making fraudulent offers.
• The attempt to access the accounts of other or other computers and/or networks to penetrate security measures, whether or not the intrusion results in damage.
• ISP reserves the right to change plan rates and charges related to providing services, limit, restrict, and/or prohibit services it provides to customers, as ISP feels necessary.

USER RESPONSIBILITY

• Users are responsible for account passwords and should keep them safe.
• Users are responsible for protecting their accounts and must take steps to ensure that others do not gain unauthorized access to user’s account or misuse ISP’s services.
• Users are responsible for any misuse of ISP services that occurs through the user’s account.
• If a user feels that the account was compromised, the password should be changed at once.
• Users are responsible for protecting their own equipment. The use of battery backup systems (UPS), anti-virus software, and personal firewalls are strongly recommended. Your equipment warranty may be void without these items of protection.
• Users are responsible to pay for services by the date due. A late fee of $20.00 will be assessed to all past due accounts before service is restored. We reserve the right to suspend your account for non-payment or for checks returned due to non-sufficient funds. Suspension or termination of your account does not remove your responsibility under this agreement to pay all fees incurred including but not limited to N.S.F. check fees and collection costs.
• It is the responsibility of the user to have updated anti-virus software installed and to periodically maintain their computer systems in order to protect the ISPs network from virus infection. If it is determined that a user has neglected this responsibility and the ISP is financially harmed as a result, the user will be held accountable for all expenses incurred in the ISPs attempt to repair any damage incurred.
• Users must keep their contact information up to date with the ISP. ISP uses email as primary media in order to contact customers regarding their service. FOR YOUR PROTECTION THE ISP WILL NOT SELL OR REVEAL YOUR CONTACT INFORMATION TO ANY COMMERCIAL OUTSIDE SOURCE.

SERVICE CANCELLATION, REFUNDS, AND CREDIT POLICY

There are no refunds on installation charges. There are no refunds on special equipment purchases once an order is placed and shipped from our vendor. Payment for Internet service is accepted on a month-to-month basis in advance. If a customer is insistent upon paying in advance for service beyond a 30-day period a waiver may be requested but the policy for cancellation or termination of service will be no refunds for time remaining. No payment waiver will be issued for more than 90 days. 

All wireless Internet plans are sold on a monthly basis. The standard billing method is by email through secured invoice allowing online payment portal. You may also use bank pay or the secure auto-pay method using a credit or debit card. We accept MasterCard and Visa only. There are no refunds for purchased equipment and no credit is issued for time remaining on canceled accounts. All sales are final, and payment is due in full prior to installation. We do not extend credit for equipment purchases, monthly Internet service, or service calls. All invoiced balances are due upon receipt. There are no long-term contractual obligations on wireless plans sold and there is no penalty for the cancellation of service. There is no refund for time remaining on accounts canceled once payment has been posted. Auto-payment accounts must be cancelled by phone at least 1 week prior to billing date so your credit card is not charged.

FAILURE TO CALL OUR OFFICE TO CANCEL YOUR AUTO PAY MONTHLY ACCOUNT MAY RESULT IN CONTINUED NON-REFUNDABLE BILLING. THE USE OF EMAIL OR THE USE OF OUR ONLINE CONTACT FORM TO CANCEL YOUR SERVICE IS NOT ACCEPTABLE.

Customers electing to schedule payment using a bank pay service, or if you mail your payment via U.S. Postal Service, you must schedule the payment, so we receive it before your account is due to avoid disconnection of service and re-connection fees. 

DOWNTIME /ISP RESPONSE

It is the policy and intention of Gigabeam Internet to deliver the best possible uninterrupted service to its customers. ISP enjoys an annual uptime average of 95% or better which translates to 346.75 days of uninterrupted service. Credit or refunds will not be given for outages due to network equipment failure on our end until the 19th collective day of interrupted service. Network outages caused by other outside circumstances will be given no consideration for refund or credit. Examples of these circumstances are as follows, but are not limited to: acts of terrorism, natural disasters, acts of war, utility power outages, wildfires resulting in damaged infrastructure, vandalism of a broadcast site or sites, network issues experienced by our upstream provider or their subsidiaries resulting in lost connectivity to the Internet cloud, intentional or unintentional alterations of installed customer equipment, or any customer equipment failure installed in a plan package exceeding the 1 year warranty.

Credit for lost service beyond the 95% criteria deemed in error of Gigabeam Internet will result in the customer account receiving credit for the lost time plus 1 month of additional service free of charge.